Our Store Policies
At All Things Babies, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Shipping and Delivery
How It Works
Turnaround
All orders are shipped within 72 hours Monday - Friday 9am - 5pm.
Please allow between 2-4 weeks (generally, unless otherwise specified) for your order to arrive. If more than 4 weeks have passed please don't hesitate to contact us through our website or our Facebook page to review the status of your order. Refunds will be handled if necessary.
Shipping Rates
Shipping on most orders at $5 (Australia-wide and International*)
*Excludes Attipas range where shipping fee starts from $15 for international orders.
Free shipping for orders above $150.
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Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders may not have a tracking number.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Name
Billing Address
Shipping Address
Email Address
Contact Number
Credit Card Information
Cancellation Policy
All sales are considered final once the order has been placed. However, if you cancel your order within 48 hours, before we have processed and/or shipped your order, you will be charged a restocking fee of 30% your total order and given a partial refund.
We are unable to cancel your order beyond this time (after it has been processed and/or shipped).
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Our Return Policy
In order for us to continue offering great value to our customers, we do not accept returns for change of mind. Once an order has been made, the customer enters into a legally binding contract to purchase all the items in that order.
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Defective products must be reported within 3 days from receiving the item and should be returned to us within 7 days, in the original packaging with labels and stickers still intact. The customer is responsible for paying the postage fees for returns. Returned items must be sent via registered post or with signature on delivery to avoid any issues on lost parcels. Once we have received the item/s, we will send you the replacement item/s or you will be given store credit of the same amount to your original purchase.