Bite-me Mittens

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Name

Billing Address
Shipping Address
Email Address

Contact Number
Credit Card Information

In order for us to continue offering great value to our customers, we DO NOT accept returns for change of mind. Once an order has been made, the customer enters into a legally binding contract to purchase all the items in that order.

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Defective products must be reported within 3 days from receiving the item and should be returned to us within 7 days, in the original packaging with labels and stickers still intact. The customer is responsible for paying the postage fees for returns. Returned items must be sent via registered post or with signature on delivery to avoid any issues on lost parcels. Once we have received the item/s, we will send you the replacement item/s or you will be given store credit of the same amount to your original purchase.

All orders are shipped within 48 hours Monday - Friday 9am - 5pm.
 

Please allow between 3-4 weeks for your order to arrive. If more than 4 weeks have passed please don't hesitate to contact us through our website or our Facebook page to review the status of your order. Refunds will be handled if necessary.